— SUPPORT

Frequently Asked Questions

If you can't find an answer to your question, feel free to contact us.

You must be 18 years and over.

  1. Individuals
    1. Completed the Paywise App sign-up form
    2. Two (2) valid forms of ID
    3. Selfie holding a valid ID
    4. Proof of address
    5. Proof of income
    6. Proof of bank account*
  2. Business
    1. Completed the Paywise App sign-up form
    2. Copies of the following:
      1. Certificate of Incorporation
      2. Articles of Incorporation
      3. Notice of Address
      4. Proof of Address (Utility Bill)
      5. Notice of Directors
      6. Notice of Secretary
      7. Two pieces of ID for all the Directors, Secretary and contact persons
    3. Proof of bank account*
  1. Sole Trader
    1. Completed the Paywise App sign-up form
    2. Copies of the following:
      1. Certificate of Registration
      2. Two pieces of ID of sole proprietor and officers of the business
      3. Proof of address for the business and sole proprietor
    3. Proof of bank account*
  1. Partnership
    1. Completed the PayWise App sign-up form
    2. Copies of the following:
      1. Certificate of Registration
      2. Two (2) pieces of ID of each partner and any key officers in the business
      3. Proof of address of each partner
      4. Proof of address of the business
    3. Proof of bank account
*Proof of bank account is only required if funds are to be transferred from your PayWise account to your bank account or vice-versa. You may have more than one bank account.

There are two stages to the registration process.

  1. Stage 1
    1. Install the PayWise App
    2. On the sign-in screen click User Register
    3. Enter your name, email address, phone number, referral number (optional) and user pin
    4. An SMS message containing a code will be sent to your mobile number
    5. Enter the code to confirm your mobile number
    6. Upload one (1) form of ID
    7. You are now signed-up (Level 1)
  2. Stage 2
    1. Go to the Home page in the app
    2. Click on Submit Application for Next Level
    3. For individuals select Individual
    4. For business select Business
    5. Complete the registration form and upload your documents
    6. Click Save to submit your application
    7. You will receive an email to complete the compliance requirements
    8. Complete the compliance form
    9. Your application will be reviewed, and you will be notified within 24 hours
    10. Successful applications can perform more transactions to a higher value

Money can be added thru a PayWise agent, card, wallet-to-wallet transfer or by bank transfers.

Payments are made using your wallet balance or directly from your card. Also, you can make a payment at an agent.

Your payment limit is dependent on your account level.

Individual Payment Limits
    Daily Monthly Max Wallet
Level   Volume Value Volume Value Balance
1 Wallet-to-Wallet 2 300 3 500 500
Load Wallet 2 300 3 500  
Cash Out 2 300 3 500  
 
2 Wallet-to-Wallet 20 3,000 100 5,000 5,000
Load Wallet 5 1,500 10 3,000  
Cash Out 3 500 10 1,500  
 
3 Wallet-to-Wallet 40 5,000 200 10,000 10,000
Load Wallet 10 2,500 30 5,000  
Cash Out 3 500 12 2,000  
 
4 Wallet-to-Wallet 200 10,000 500 20,000 20,000
Load Wallet 100 5,000 300 10,000  
Cash Out 3 500 15 3,000  
 
Payment limits are subject to change.

Your payment limit is dependent on your account level.

Business Payment Limits
    Daily Monthly Max Wallet
Level   Volume Value Volume Value Balance
1 Wallet-to-Wallet 300 20,000 600 30,000 30,000
Load Wallet 200 10,000 500 20,000  
Cash Out 3 500 12 5,000  
 
2 Wallet-to-Wallet 400 25,000 700 40,000 40,000
Load Wallet 300 1,500 600 30,000  
Cash Out 0 0 0 0  
 
3 Wallet-to-Wallet 500 30,000 800 50,000 50,000
Load Wallet 400 20,000 700 40,000  
Cash Out 0 0 0 0  
 
Payment limits are subject to change.
    1. Click on the Menu icon in the app
    2. Select Agent Locations from the dropdown menu
    3. Select Agent List to locate an agent
    1. Visit an agent
    2. Give the agent the mobile number and payment amount
    3. The agent will process the payment
    4. The amount paid (less PayWise fees) will be credited to the PayWise account
Transaction Type Fee
Bank Transfer In  Free
Pay at Agent  8.00 - $800 or less
1% - Over $800
Make Payment using App 0.50
Bank Transfer Out 2.00
Cash Out at Agent  TBA
Bank Transfer Return Fee 5.00
Card Fee 3.5% plus $3.00 TT

The PayWise app uses mobile phone numbers (11 digits, e.g., 18681234567) which are linked to PayWise accounts to make payments. The mobile phone number is used to make wallet-to-wallet payments and pay to a wallet at an agent.

Wallet-to-wallet payments are processed immediately. Payments made at an agent may be processed immediately or take a bit longer.

Card payments are held for 5 business days. During this time you will not have access to the funds. You can view the transaction by clicking on History and your Account Balance. After the 5 days, the funds will be released and added to your Available Balance.

We are working to reduce the hold period from 5 days.

Use the app bank transfer feature to transfer funds from your wallet to your bank account. Bank transfers take 1 – 2 business days.

No. You can accept card payments from within the app or using our payment links.

You can send a payment link from within the app using the Request payment function or log in to your account online and click on the Payment Link option.

Although the cash out feature is on the app we have not implemented the option. We plan to do so in the near future and will advise you accordingly.

The Scan and Pay feature allows users to scan a QR code with the PayWise app and make payments. A QR code can be generated from within the app or by using our API for website integration.

Yes, we have an API and Wordpress plugin that allows your website or mobile app to request a payment directly from the PayWise app.

Of course. You can use the app to generate and download a QR code which can be inserted into images and your social media pages.

Email [email protected], call 1-868-610-9323 or WhatsApp 1-868-723-8394.